Refund & Cancellation Policy

Table Foundry — the ordering platform

Version 2026-09-24 · Last updated 24 Sept 2026

This page covers Table Foundry's own platform fee only. Refunds for the food itself — a cancelled order, a wrong or missing item, a late delivery — are handled by the restaurant you ordered from, under its own Refund & Cancellation Policy (linked from that restaurant's page).

1. Two different refunds

  • The food total — what you paid the restaurant for the order itself. Cancellations, wrong/missing items, and delivery issues are that restaurant's responsibility, under its own policy. Start there first.
  • Table Foundry's platform fee — the separate, disclosed fee Table Foundry itself charges at checkout (currently shown at checkout, where applicable). This page covers only that.

2. When Table Foundry refunds its own fee

  • If an order is cancelled or declined before it's confirmed (for example, the restaurant can't accept it), Table Foundry's platform fee is refunded along with the food total — automatically, as part of the same refund.
  • If you're charged the platform fee more than once for what should have been a single order (a technical duplicate), we refund the extra charge.
  • If a payment fails but the platform fee amount still leaves your account, it's usually reversed automatically by your bank or UPI app within a few working days, under RBI rules — the same as any other failed payment. Contact us with your payment reference if it doesn't.

Outside these cases — for example, you completed and received a valid order — the platform fee for that order isn't separately refundable, since it covers the checkout service that was actually provided.

3. How a platform-fee refund is paid

Refunds go back to the payment method you used, via Razorpay. We start the refund within 2 working days of confirming it's due, and it usually reaches you in 5 to 7 working days after that, depending on your bank.

4. Payment taken but no order came through

If money left your account through Razorpay but you don't see any order confirmation, don't pay again. Contact us with your payment reference and phone number, and we'll check whether an order was actually created; if not, the full amount (food total and platform fee together) is refunded.

5. Contact

For a platform-fee refund, or a payment that doesn't match an order: write to the support address on this site. For anything about the food itself, contact the restaurant directly — see the partner directory to find their page.